New charges

As our emax restorations become better known, we are also seeing more and more demanding patients. To compensate for our time, effort and increase in cost of material which we used to absorb, we will be increasing our charges for full ceramic restorations. Emax crowns will now be $900 per unit and zirconia crowns will cost $1000 per unit.


New Age Cosmetic Dentists team.

Is it "Sap Sap Sui" for you uncle?

Shall we provide these entertainment for our surgery patients? Yes, i think we shall IF they will say YES to us after the consultation. How many of them won't say THAT'S EXPENSIVE? If they say "ok, i will do it."

Anyway, our clinic don't provide these kind of service at all. If you want, please bring it along on your surgery day.

We could provide IF NO ONE COMPLAINTS THAT WE ARE EXPENSIVE.

A RICH and EDUCATED man who scolded me on that morning. I remembered clearly that i told him "if you do any treatment in our clinic, we won't charge you any consultation fees". I thought he would understand my simple and broken english.

After he consulted the dentist, i told him "sir, it's $50 for your consultation." He starting to @#$%^&* to me. He scolded a lot of nonsense, i only can remember that he said "for me, $50 is just like a peanut! But i won't pay for it, because you told me that it's free consultation."

Wah!!! Since when i told him is "FREE"??? "If you do any treatment in our clinic, we won't charge you any consultation fees" doesn't mean IT'S FREE, am i right? Somemore he didn't do any treatment in our clinic, so of course we will charge for consultation fee. He was very angry. He said will ask lawyer to sue me due to i told him wrong information.

At that moment, i feel so innocent. I did nothing wrong. Is my english problems? Or the information i gave him is not clear enough?

After he @#$%^&*, he left clinic.

Well, that's the difference in between EDUCATED him and UNEDUCATED me! I think this is TOO MUCH for me!!!

Payment For Dental Surgery With Medisave

Medisave audits have been driving many dental clinics crazy. Almost no clinic can escape without refunding money due to "overclaiming". It has been and will always be our clinic's policy to help our patients claim the maximum amount that MOH and CPF Board allow. We are not in the position to dictate or even advise our patients on what to do with their own money.

On the other hand, organisations which regulate the use of Medisave funds have the duty of protecting our patients' Medisave reserves. The maximum claimable amounts stipulated by MOH are not meant to cover 100% of the bill. As private practitioners, however, we always try our best to charge and claim in a way that results in no cash payment on the part of our patients. Nevertheless, this is not always possible. MOH has very rigid guidelines on the maximum claimable amount for a particular type of wisdom tooth condition. At the MOH side, the evaluation is based purely in xrays. It is common knowledge that Medisave is only for surgery and medication for chronic illnesses requiring long-term medication. Please DO NOT ask us if dentures, fillings, crowns etc can be paid for with Medisave.

Below is a detailed explanation on how much is claimable for each type of surgery:

1. Single Wisdom Tooth Surgery (maximum $950)

If your wisdom tooth looks like this on the xray, we will be able to claim up to $950 for the surgery. $600 is well within our charges for this surgery. If you present at our clinic for the removal of this tooth, we will take no cash from you.

If your wisdom tooth looks like this on the xray, we will only be able to claim up to $350 for the surgery. If you present at our clinic to remove this tooth, we may not be able to charge within the limit. Figure on paying about $200 in cash.


If your wisdom tooth looks like this, we will not be able to claim anything for you regardless of how difficult the extraction is. Sorry, we don't make the rules.

Surgical excision of 2-3 wisdom teeth (Max $1550)

If you are taking out 2 or 3 wisdom teeth at the same time and at least one of them looks like the second xray on top, you can claim a maximum of $1550. This may not cover you fully when all 3 extractions are difficult. You may need to fork out $200-$300.

Surgical excision of 2-3 wisdom teeth (Max $1850)

If you are taking out 2 or 3 wisdom teeth at the same time and at least one of them looks like the first xray on top, you can claim a maximum of $1850. This is within the range of our charges. You will not need to fork out cash even if both lower teeth require surgery.

Surgical excision of 4 or more roots/wisdom teeth (Max $2150)

If you are taking out all 4 of your wisdom teeth where at least one of them looks like the second xray, you can claim a maximum of $2150. If the upper teeth are simple extractions, $1400 will be well within our charges for the entire treatment. You will not need to fork out any money.

Surgical excision of 4 or more roots/wisdom teeth (Max $2600)

If you are taking out all 4 of your wisdom teeth where at least one of them looks like the first xray, you can claim a maximum of $2600. $2600 should cover everything. You will not need to fork out any money.

2. Surgical excision of soft tissue tumour ($200)

3. Drainage of Pus ($150-$200)

4. Root Canal Surgery (surgical removal of root tip after failure of root canal treatment) ($800)

5. Implant Surgery excluding crown $1250 to $2150 claimable

6. Biopsy ($200)

Change your gummy smile with crown lightening

The patient shows a bit too much gum when she smiles.

We can tell that her teeth are not fully exposed. Quite a bit of her pearly whites lie beneath the gums.
Crown lengthening surgery exposes the covered teeth.

This is her new smile and gum line immediately after surgery.
We'll wait 2 months for the gums to stabilise before we make her veneers.

Do you want other people to respect you?

It seems that a lot of people think that respect should just come to them. How can you really earn someone's respect?

Ms. Lee, came to our clinic yesterday. She was late for 45 mins by her appointment timing. When she came in our clinic, she looked so unhappy with everyone. I should say it more look like everyone was offended to her.

------ You need to do is respect others first. It doesn't matter who are they and so on. If you judge, you'll be judged. To do on to others as you want done on to you, treat others the way you want to be treated. You must respect those around you, before you'll get respect back.



Don't walk around mad or frustrated about what's happening in your life or in other people's lives. Take life as it comes. Be the first one to start up a conversation with someone, even if you don't know them. Find something you can talk about. If they're having trouble, help them out if they let you. Offer to lend a hand before you're asked...and most important, be honest with others and with yourself. If you know you won't be able to do something or can't make an appointment, don't lie just to make that person feel good that you'll meet with them. If you don't have time or have other things going on, tell them the truth. People respect an honest answer and an honest opinion.

No matter what the situation. When you see someone, smile. It's contagious, for the most part anyway. 95% of people you smile at, will smile back. They'll know that you are happy with yourself and with your surroundings. In turn, they'll give you respect by smiling back.------

Well, back to our patient. When i told her the total amount is $1xx.00. She asked "how much is the cleaning?" "$x0.00 for scaling and air polishing, another $x.00 for x-ray", i replied. She told me that "BUT I DIDN'T WANT TO TAKE X-RAY", so i told her that everyone of our new patient are compulsory to take a x-ray. She was very rude to said "but you didn't tell me!" I show to her immediately that we were written down on the medical history form. She just kept quiet and throw her ATM card to me.

After i passed the receipt to her, she just walk away.

Huh~ finally she left.

Please teach me what should i do?

I still can remember clearly that our patient's husband blamed me late for work.

That was Monday. I was early reached clinic that morning, exactly 9.10am i reached.

When i squated, trying to unlocked the door, i heard he said:" Wah! A neh wua jia kui meng!..." He spoke to his wife in Hokkien. I felt so annoying, but i just kept quiet. Once i unlocked the door, i told his wife, "please go in and take a sit. Doctor will be coming in at 10am. Next time may be you can called up to book appointment in adbance, so that you no need to stand for so long to wait at outside. Some more we are open at 10 am."

I guess only blind people cant see that WE ARE OPEN AT 10am!!! I did't late, i was not only on time, i was early 20 mins than working time. She was politely replied me "it's ok. I called yu0 yesterday. But no one answered the phone."

I nearly vomit blood when i heard that. Yesterday was Sunday. Who is working on Sunday? I felt so helpless. I didn't bother about them after that until my boss came in.

Who can understand my feeling?


Teach me what should i do?

Ready to get new smile!

This lady had always known that something was wrong with her smile. She thought it was just her protruding front teeth. Projected results of pushing her teeth back didn't help her see a favourable outcome. She also insisted on no braces.

She consulted us and was given a proposal for an extreme makeover incorporating gum surgery, root canal and emax crowns.

This is the gumline we thought she should have. All 4 front teeth must also be drastically shortened and pushed back.

The patient could tell that her upper lip and teeth were not "normal". This was her her very self-conscious "smile".

This is what she would look like if she had tried to smile naturally. Simply crowning her teeth backwards would not have helped much.

The patient is ready for crown lengthening surgery

Gum and bone were removed.


Suturing was done and her front teeth (root canal treated), were trimmed back and shortened.

It's barely 2 weeks after surgery. Healing is satisfactory. She is still hesitant about smiling, but this is roughly where her new gumline will be. The final exact position of her gums will only be known in 2 months. That's why we can only place temporaries.

Her temporaries will be removed in 2 months for impression taking.

Finally, the patient's emax crowns are ready. This is her new smile.